Comments on: My Murphy Week http://elainesplace.net/2008/04/my-murphy-week/ Bits of life through these blue eyes . . Wed, 31 Aug 2011 10:45:06 +0000 hourly 1 By: wwe superstars http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2714 wwe superstars Wed, 24 Dec 2008 18:11:44 +0000 http://elainesplace.net/?p=469#comment-2714 Elaine, I worked in Customer Service for a while (CS and tech support) and I heard my coworkers say some pretty dumb things. On the other hand, we had customers calling in, complaining that we had billed their debit card, but our e-mail said we billed their credit card. With technical issues, 99.9% of the time it was the customers fault that something went wrong and we resolved the issue after some wrestling. After enough calls, it’s easy to slip into the mindset that “we’re never to blame”. So I sympathize with you. I avoid calling CS if at all possible! Elaine, I worked in Customer Service for a while (CS and tech support) and I heard my coworkers say some pretty dumb things. On the other hand, we had customers calling in, complaining that we had billed their debit card, but our e-mail said we billed their credit card. With technical issues, 99.9% of the time it was the customers fault that something went wrong and we resolved the issue after some wrestling. After enough calls, it’s easy to slip into the mindset that “we’re never to blame”. So I sympathize with you. I avoid calling CS if at all possible!

]]> By: Webmaster http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2117 Webmaster Fri, 25 Apr 2008 13:46:09 +0000 http://elainesplace.net/?p=469#comment-2117 Oh, so I'm not alone. Thank God today it's weekend today. Oh, so I’m not alone. Thank God today it’s weekend today.

]]> By: W. Beth Young http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2106 W. Beth Young Fri, 18 Apr 2008 22:02:19 +0000 http://elainesplace.net/?p=469#comment-2106 Elaine, We have been dealing with similar difficulties, and I don't know if it is peculiar to small towns, or just how it has become. You get a great deal of excuses, things put back on YOU, even though you have done your part, and then the rules change all of a sudden, and their excuse changes. Very maddening! There were about a weeks worth of "springlike" days and then we went back to snow and cold here... so I can well relate to that. Hoping you are headed into a better week ahead! Love and hugs, Beth Elaine,

We have been dealing with similar difficulties, and I don’t know if it is peculiar to small towns, or just how it has become. You get a great deal of excuses, things put back on YOU, even though you have done your part, and then the rules change all of a sudden, and their excuse changes. Very maddening!

There were about a weeks worth of “springlike” days and then we went back to snow and cold here… so I can well relate to that.

Hoping you are headed into a better week ahead!

Love and hugs,
Beth

]]> By: kesehatan anak http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2101 kesehatan anak Fri, 18 Apr 2008 02:33:23 +0000 http://elainesplace.net/?p=469#comment-2101 yeah, i hope you get better now yeah, i hope you get better now

]]> By: Nooner http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2098 Nooner Wed, 16 Apr 2008 01:39:10 +0000 http://elainesplace.net/?p=469#comment-2098 Snow? My God! Here's wishing you many flowering plants soon and lots of chirping from the nearby trees. I love, love, love one particular birdhouse we have on our property. Each morning the "two lovers" are sitting outside the hole entrance looking around and perhaps waiting and catching their breath before starting their work day of flying around looking for twigs and stuff to enhance "their house". Hope all is well with you, Elaine. ~Nooner~ Snow?
My God!

Here’s wishing you many flowering plants soon and lots of chirping from the nearby trees. I love, love, love one particular birdhouse we have on our property. Each morning the “two lovers” are sitting outside the hole entrance looking around and perhaps waiting and catching their breath before starting their work day of flying around looking for twigs and stuff to enhance “their house”.

Hope all is well with you, Elaine.

~Nooner~

]]> By: Chadwyck http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2096 Chadwyck Tue, 15 Apr 2008 15:37:43 +0000 http://elainesplace.net/?p=469#comment-2096 Elaine, I worked in Customer Service for a while (CS and tech support) and I heard my coworkers say some pretty dumb things. On the other hand, we had customers calling in, complaining that we had billed their debit card, but our e-mail said we billed their credit card. With technical issues, 99.9% of the time it was the customers fault that something went wrong and we resolved the issue after some wrestling. After enough calls, it's easy to slip into the mindset that "we're never to blame". So I sympathize with you. I avoid calling CS if at all possible! Elaine, I worked in Customer Service for a while (CS and tech support) and I heard my coworkers say some pretty dumb things. On the other hand, we had customers calling in, complaining that we had billed their debit card, but our e-mail said we billed their credit card. With technical issues, 99.9% of the time it was the customers fault that something went wrong and we resolved the issue after some wrestling. After enough calls, it’s easy to slip into the mindset that “we’re never to blame”. So I sympathize with you. I avoid calling CS if at all possible!

]]> By: Elaine http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2095 Elaine Tue, 15 Apr 2008 02:45:50 +0000 http://elainesplace.net/?p=469#comment-2095 <strong>Laoch</strong> - eventually, maybe in June :( <strong>Jennifer</strong> - thanks! you have a very special week with a new addition to the family, enjoy. <strong>Julie</strong> - yes you're right, so many programs in place it takes away the ability for someone to say "we made a mistake and it's easily correctable", because nowadays it's simply not. <strong>Martin</strong> - thanks, after last week only room for improvement. <strong>Otto</strong> - no I don't want to relive it because I'm not sure it's over, nor do I want to say company name. However it's nice to have a Civil Court Judge in the family to ask questions which of course I did. <strong>Keli</strong> - Good advice! And believe me I tried about damn near everything. I always ask for names when dealing with any customer service department. The problem was on their end and no one wanted to take ownership or had the foggiest idea how to correct this "potential screw up" that could effect thousands of orders. When it finally did get to corporate they realized they have a mess to fix quickly since this went out in an April catalog - order something for Mother's day, with guaranteed prices through the month of April. We're not talking about a small ticket item either. <strong>Jennifer</strong> - Yes, always take names is rule number one starting point. Laoch – eventually, maybe in June :(
Jennifer – thanks! you have a very special week with a new addition to the family, enjoy.
Julie – yes you’re right, so many programs in place it takes away the ability for someone to say “we made a mistake and it’s easily correctable”, because nowadays it’s simply not.
Martin – thanks, after last week only room for improvement.
Otto – no I don’t want to relive it because I’m not sure it’s over, nor do I want to say company name. However it’s nice to have a Civil Court Judge in the family to ask questions which of course I did.
Keli – Good advice! And believe me I tried about damn near everything. I always ask for names when dealing with any customer service department. The problem was on their end and no one wanted to take ownership or had the foggiest idea how to correct this “potential screw up” that could effect thousands of orders. When it finally did get to corporate they realized they have a mess to fix quickly since this went out in an April catalog – order something for Mother’s day, with guaranteed prices through the month of April. We’re not talking about a small ticket item either.
Jennifer – Yes, always take names is rule number one starting point.

]]> By: Jennifer http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2093 Jennifer Mon, 14 Apr 2008 21:41:03 +0000 http://elainesplace.net/?p=469#comment-2093 When Keli speaks, people listen ... she kicks butt and takes names, is why. When Keli speaks, people listen … she kicks butt and takes names, is why.

]]> By: Keli http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2092 Keli Mon, 14 Apr 2008 21:28:39 +0000 http://elainesplace.net/?p=469#comment-2092 Firstly, sorry about the snow! I'm sure you'll have a beautiful spring once it arrives. Secondly, did you know that Murphy's Law was started as a result of issues typically generated by stupers (short, as you know, for interminably stupid persons)? I've had similar problems and learned to cut to the chase and call company headquarters. Then I ask for consumer/investor relations. That's worked successfully for me! Firstly, sorry about the snow! I’m sure you’ll have a beautiful spring once it arrives. Secondly, did you know that Murphy’s Law was started as a result of issues typically generated by stupers (short, as you know, for interminably stupid persons)? I’ve had similar problems and learned to cut to the chase and call company headquarters. Then I ask for consumer/investor relations. That’s worked successfully for me!

]]> By: Otto - American Interests http://elainesplace.net/2008/04/my-murphy-week/comment-page-1/#comment-2091 Otto - American Interests Mon, 14 Apr 2008 11:07:50 +0000 http://elainesplace.net/?p=469#comment-2091 Not pleasant, I don't think we read about why you had that customer service issue, the one that "took days and many many hours to straighten out". Was it over a product or service? Anyway you probably don't want to relive or even think about it... We all sometimes have such days or weeks, thankfully not often. Times when things seem out of our control leaving one feeling helpless and at the mercy of a complex system which nobody wishes to be accountable for. I wish you a better week ahead... Not pleasant, I don’t think we read about why you had that customer service issue, the one that “took days and many many hours to straighten out”. Was it over a product or service? Anyway you probably don’t want to relive or even think about it… We all sometimes have such days or weeks, thankfully not often. Times when things seem out of our control leaving one feeling helpless and at the mercy of a complex system which nobody wishes to be accountable for.
I wish you a better week ahead…

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