Well I’m sure you’re all just dying to know what I decided regarding the BlackBerry Storm. Last Monday I went to my Verizon store and purchased the storm. I found the keypad extremely glitchy (read Dave’s reply to my original post), the entire phone seemed awkward and difficult to navigate. Wednesday afternoon I clicked on the camera and the screen complete froze leaving me unable to turn off the phone or anything else. I called Verizon and was told to remove the battery so it can re-boot. Less than an hour later I was back at the store returning it and reactivated my old phone. Returning it was not a simple matter, I had a very RUDE Verizon associate who over and over insisted I switch out the BB Storm for another one and telling me there is a new software update that just came out. I kept telling her I do not like the phone and do not want another one. She put down on the sales return receipt — reason for return, customer does not know how to operate. That’s a pretty laughable assumption considering I’ve spent my entire nursing career working complicated equipment in Intensive Care, Advanced Care and Telemetry units. I assure you cardiac monitoring equipment is a bit more advanced than a smart phone! I feel like reporting her to Verizon she was so damn rude….not a good way to keep customers (I had been with them 3 years).
Thursday…… decided to look at the iPhone even though it meant switching carriers. If you’ve ever been in an Apple store than you know what they’re like. Very customer friendly, phones, ipods, and computers right there that you can actually get your hands on and have an associate answer your questions. Everything about the iPhone is ease of operation and navigation with absolutely zero pressure to purchase one. I left the store and decided to sleep on it over night.
Friday … I picked up my new iPhone and am loving it! I already have an iPod and iTunes account so that made it that much easier with this phone. Took seconds to add my contacts from outlook express and a few of my favorite playlists from my iPod. The apps are amazing, think I’ve only added about 5 or 6 so far, Facebook and Twitter were the first. For those who listen to Pandora radio there’s even an app for this which is nice.
All in all I am a happy camper and loving this new phone. I have had zero problems with coverage, though I did check at the AT&T website coverage viewer before purchasing.
AT&T should thank the bi*^h at the Brighton, Michigan Verizon store. Had it not been for her I most likely would have bought another phone or different BlackBerry and continued with Verizon. As it is I never want to step foot in that store again!
I have heard similar comments elsewhere about the Storm including comments from tech gurus on various news stations. There is another model they recommended instead of the Storm but not being in the market for a smart (or any other) phone I didn’t pay close attention. I have used Apple products since 1984 when I got my first computer. Wouldn’t get any other kind. I have heard great things about the iPhone and would consider one when my current phone fails. That is the only way I get new phones. I am so sorry about your experience with that Verizon associate. I have had Verizon for about 8 years and have had nothing but excellent service. It was similar nasty experiences with Southwestern Bell (that became Cingular that became part of AT&T) that switched me. It so soured me that I have refused to even consider any company that resulted from any of the mergers along the way. I may have to reconsider.
New phone!
Mary – the Storm was released way before it was ready. They wanted to roll it out before black Friday in time for the shopping season. I think they paid a price for that as well, leaving the many customers who returned it (estimated at 40%) who bought something else or in my case even changed carriers.
Laoch – YES! And loving it.
I don’t blame ya, girl. I’m finding more and more that I just don’t like to shop in stores period. I told my husband today that I wished they’d just close all the stores (make everyone shop online) and leave the restaurants open. Hell, they can even close those if they want to. I’m getting where I can’t stand cell phones ringing and then the conversation word for word, kids screaming in stores, rude people in general. Chaos. I can’t take the chaos anymore. I want to buy my groceries online, my shoes online, my everything online. I’m sick to death of idiots who can’t park between the lines, fools who can’t pronounce words.
Brenda
I don’t know much about either of these phones but I think my niece had a storm that she exchanged.
As far as the rude employee, I say report her. There must be hundreds right now that would love to have her job. I’m not in retail stores often, but I’ve notice people in general being a lot more cheerful and happy to help. Guess those people want to keep their jobs.
I think the other phone Mary was talking about above, was the Blackberry Bold. Now that,s a nice phone, though not touch screen.
I’m glad you’re happy Elaine.. I have an iPod Touch and love it (everything but the phone and camera).
I have loads of great apps on my Touch… there’s so much out there for FREE!!!
Your gain is Verizon’s loss. I don’t feel sorry for them. Enjoy your new iphone!
The spouse was looking at I-phones but put it off for now.
It sure looked cool!
And I know what you mean about the store.
Enjoy~~
Your experience at the Verizone store is very similar to the experiences I have had at not one but three different Alltel stores. These places seem to employ people who think they know everything about every phone made and that you are an idiot.
True I may not know everything but it is not my job to. Cell phone carriers need to work on their customer service.
Good for you and your iPhone! So a stuper (short as you well know, for a ridiculously stupid person) helped you make your decision!
The 3 men I live with (2 almost-men) have iPhones which they constantly show off to me. I have to say that my computer/technical/mechanical whiz son provided us with a detailed list of why we should use AT&T over Verizon. He was right.
Same ole Elaine. I love it when you go after incompetents. Walt
Brenda – wow guess you really do hate shopping *LOL* I wouldn’t want stores or restaurants to close but I would like to see improvement in customer service!
Janey – I agree with you…with so many out of work one would think that if you do have a job you’d be doing your best to keep it!
Dave – probably was the Bold, which I would have looked at had it not been for her.
Karen – Thanks!
Cilicious – it is very cool, you would definitely like it.
Mike – Welcome and thanks for stopping in. I agree with you, it’s not just one wireless carrier, that attitude seems prevalent at many of them.
Keli - wow your house is full of iPhones. Guess that’s good for you though if you get one, immediate response to any questions about setting it up
Walt – long time no see, where in the heck have you been? Thought you left the blogsphere. Good to see you again.
Hey stranger!
Shame you didn’t give Blackberry another try, I use a Bold 9000 here in UK on Orange and I have to say is best device I have owned (and I’ve had a few, lol). Am a bit of an Apple fan, using a Mac to run my business and wouldn’t be without my iPod/iTunes, but the touch screen out me off iPhone (hate fingerprints), hence the bold ~ keyboard is briiliant, push email superb and yes, Facebook, Msn Messenger and Twitter all work flawlessly.
Anyway, how’s you? long time no speak… we pretty much snowed in in good ole West Country, lol!
Hope to catch up soon….
Rich Xx
thanks for sharing